Shipping policy

Order Processing

All orders are processed within 7 business days. During product launches, restocks, or promotional periods, processing times may be extended. Orders are not shipped on weekends or public holidays. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Domestic Shipping

We ship Australia-wide. Delivery typically takes 2–10 business days after dispatch, depending on your location and courier network. Shipping rates are calculated at checkout.

International Shipping

We ship to selected international destinations. Estimated delivery time is 7–30 business days after dispatch, depending on the destination and customs processing. Shipping rates are calculated at checkout.

Customs, Duties and Taxes

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost and must be paid upon delivery where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not liable for orders shipped to incorrect or incomplete addresses supplied by the customer. If a parcel is returned due to incorrect information, additional shipping fees will apply to resend the order.

Lost or Delayed Parcels

Once an order has been handed to the courier, we are not responsible for lost, stolen, or delayed parcels. If your tracking shows delivered but you cannot locate the package, please contact the courier directly to lodge an investigation.

Damaged Items

If your order arrives damaged, contact us at info@junthelabel.com within 48 hours of delivery with your order number and clear photographic evidence of the issue. We will assess the matter and work toward an appropriate resolution.

Order Cancellations

We reserve the right to refuse or cancel any order at our discretion.